Our Customer Service OnDemand Bundle is designed to empower individuals with the skills and knowledge needed to excel in their roles. Whether you're a frontline representative or a manager overseeing a team, this comprehensive bundle of courses will equip you with the tools to provide exceptional service and navigate challenging situations effectively.
Customer Service OnDemand Bundle Course Offerings
1. Customer Service Excellence (ADMB7004)
Learn the art of delivering outstanding customer experiences. From active listening to problem-solving, this course covers essential skills that will set you apart as a customer service professional.
2. Effective Communication with Customers (COMM8000)
Master the art of clear and concise communication. Explore techniques for handling inquiries, providing accurate information, and ensuring customer satisfaction.
3. Communicating for Results (COMM7003)
Enhance your communication skills to achieve desired outcomes. Whether it's resolving complaints or collaborating with colleagues, effective communication is key.
4. Constructive Conflict Resolution (COMM7004)
Conflict is inevitable, but how you handle it matters. Discover strategies for resolving disputes, managing difficult conversations, and maintaining positive relationships.
5. Positive Approaches to Difficult People (COMM7009)
Difficult customers? No problem! This course teaches you how to defuse tense situations, remain calm under pressure, and turn challenging interactions into positive outcomes.
Who Should Attend?
Anyone who deals with internal or external customers.
Level:
Foundation
Tuition:
$1,750.00
Credits:
Credits earned per class completed.
Class Type:
This course is currently being offered in the following training modalities:
- Online
- Customer Service OnDemand Bundle
- Class Length: Varies by course.
- Customer Service OnDemand Bundle
Learning Outcomes:
- Practical Skills: Gain actionable skills that you can apply immediately in your daily interactions.
- Confidence Boost: Feel more confident in handling customer inquiries, complaints, and conflicts.
- Professional Growth: Elevate your career by becoming a customer service champion.
- Flexible Learning: Access the courses on-demand, anytime, and from anywhere.
